Financial hardship is where a customer experiences difficulty in paying the repayments on loans and debts. This occurs typically when...

Delinquency refers to falling behind on required monthly payments. It is a business challenge for telcos, financial services and...

COVID-19 pandemic restrictions have shifted consumer buying behaviours to favour digital marketplaces and e-commerce, resulting in a...

Introduction COVID-19 needs no introduction. It goes without saying that it has impacted every aspect of our daily lives at a micro and...